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Title Funeral home customer service A-Z [electronic resource] : creating exceptional experiences for today's families / Alan D. Wolfelt.
Author Wolfelt, Alan.
Publication Info. Fort Collins, Colo. : Companion Press, c2004.
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Rating No one has rated this material
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Description 1 online resource (236 p.) : ill.
Note Description based on print version record.
Contents Cover; Copyright Page; Contents; Part One; Preface; Chapter One: Boiled Frogs and Other Phenomena; Chapter Two: The New Customer: Boomers and Beyond; Chapter Three: It's the Experience that Counts; Part Two; A; B; C; D; E; F; G; H; I; L; M; N; O; P; Q; R; S; T; U; V; W; Y; Z; Back;
Summary Explaining the evolution and prospects of "experience economy" customer, this work offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements.
Subject Undertakers and undertaking -- United States.
Undertakers and undertaking -- Customer services -- United States.
Business.
SCIENCE -- Environmental Science (see also Chemistry -- Environmental)
POLITICAL SCIENCE -- Public Policy -- Environmental Policy.
BUSINESS & ECONOMICS / Customer Relations
Genre Electronic books.
Electronic books.
Added Author Freading.
Added Title Customer service A-Z
Funeral home customer service A to Z
Related To Print version: Wolfelt, Alan. Funeral home customer service A-Z. Fort Collins, Colo. : Companion Press, c2004 9781879651449 (OCoLC)63272139
ISBN 9781617220364 (electronic bk.)
1617220361 (electronic bk.)
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