Southwest Branch Closing for Maintenance
Southwest Branch will be closed on Monday, March 25 and Tuesday, March 26 for replacement of the HVAC unit. The book drop will remain open and we plan to resume normal operating hours on Wednesday, March 27.

Presidential Preference Primary Election Early Voting at Select Library Locations
Ten OCLS Branch locations will host early voting for the 2024 Early Voting Primary Election from Monday, March 4 to Sunday, March 17 (10 a.m. – 6 p.m.): Alafaya, Chickasaw, Fairview Shores, Hiawassee, South Creek, Southeast, Southwest, Washington Park, West Oaks, and Winter Garden. Learn more about early voting at select library locations >

My Library

     
Limit search to available items
Title Satisfaction : how every great company listens to the voice of the customer / Chris Denove and James D. Power.
Author Denove, Chris.
Publication Info. New York : Portfolio, 2006.
Book Cover
Copies/Volumes
Location Call No. Status
 Orlando Public Library (Downtown) - Third Floor  658.8 DEN    Check Shelves
 Southeast  658.8 DEN    Check Shelves
Description xxi, 266 p. : ill. ;c24 cm.
Note Includes index.
Subject Consumer satisfaction.
Marketing research.
Customer relations.
Added Author Power, James D.
ISBN 1591841097 : $25.95