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Author
Carlaw, Peggy.
Title
The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming.
Publication Info.
New York : McGraw-Hill, c1999.
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MAIN SECOND FLOOR
658.812 CAR
CHECK SHELVES
MAIN SECOND FLOOR
658.812 CAR
CHECK SHELVES
MAIN SECOND FLOOR
658.812 CAR
CHECK SHELVES
Description
xiv, 209 p. : ill. ; 24 cm.
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eGuide
Subject
Employees -- Training of.
Customer services -- Management.
Customer services -- Employees -- Training of.
Customer services -- Management -- Handbooks, manuals, etc.
Added Author
Deming, Vasudha kathleen.
Added Title
The big book of customer service training games.
ISBN
0070779740 (pbk.) : $17.95
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